If the reply states that "No X-Plane digital download keys were found for this email address," and you are certain that your key was ordered on our website, no problem! Our support staff can do some digging and locate your key for you - email us at you purchased a digital key from a third party retailer and need help locating it again, your best bet is to contact them directly. ( Note: Make sure you enter the e-mail that you used when you placed the order.) This feature only works for digital keys purchased on the website. Make sure you have entered the correct email from the store account where you bought your plane and your license-key without mistake, the best way is to use copy/paste (CTRL+C, CTRL+V). If you're searching for a key purchased a while ago, check out our key recovery service to get your key e-mailed to you automatically. All the keys from the store are supported by the x-updater, except for the B757-V1 as it is too old. ![]() If you've just placed an order for a digital key, and you're waiting for an e-mail with your invoice and key, don't forget to also check your spam folder. DVD and USB versions do not have product keys at all. Your digital download product key is good for the life of X-Plane 11 for one computer do not use it on multiple computers or share it with other users. Product keys are only used for the digital download option, and are e-mailed to you when you make a purchase. Can't Find Product Key Can't find your product key? We've got you covered.
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